Everything we're asked to do. No beating around the bush.

// Livraison

Is shipping really free?

Yes: round-trip service within Paris and the inner suburbs, subject to our schedule availability —we’ll confirm your time slot along with the quote. Elsewhere in the Île-de-France region or throughout France: reasonable rates, based on a quote.

What time do you deliver?

Starting at 7 a.m. Perfect for your 8 a.m. prep class and your 9 a.m. PAT. The exact time slot is confirmed with your quote, and a team member—someone who knows the equipment—will ring your doorbell.

And outside of Paris?

We deliver anywhere in France via a shipping carrier, both ways, at a reasonable price as indicated on the quote. For the Île-de-France region beyond the inner suburbs, we can almost always arrange a delivery route—please inquire.

// Devis & réservation

How does it work?

Send us your equipment list—PDF, Excel, screenshot, email, any format—and you’ll receive a detailed quote within 2 business hours. You approve it, we prepare it, and we deliver it. Don’t have a list? Describe your project, and we’ll put one together with you.

Can I cancel?

Yes, it's free. Film shoots can change plans—we know that; we're in the business. Just let us know as soon as you find out, so we can make the equipment available to someone else.

What if I work on a Sunday or a holiday?

Good news: Sundays and holidays aren't included in your rental bill. Your weekend shoot will cost less than you thought.

// Le matériel

What condition is the equipment in when it arrives?

Inspected, cleaned, and tested before every trip. Batteries charged, memory cards formatted, accessories counted one by one. If something’s still not right, just give us a call and we’ll take care of it—that’s what it means to have a real person on the other end of the line.

Is an item missing from your catalog?

Your list becomes our problem: if we’re missing an item, we’ll source it from our trusted partners and include it in the same quote and the same shipment. For us, “out of stock” is not an option.

I'm not a technician—is that a problem?

Not at all. We'll advise you on the setup when we give you the quote, and the person who delivers your order can show you the essential connections. You'll leave with equipment you know how to use.

// Prix & paiement

Are your prices negotiable?

Our prices are clearly posted, transparent, and fair—the same for everyone, from solo videographers to large groups. No arbitrary pricing: what you see is what you pay.

Is there a security deposit?

Depending on the value of the rented equipment, a security deposit may be required. The exact amount and terms are clearly stated in your quote—no surprises.

How do I pay?

Payment terms are detailed on the quote. Do you have a specific question (purchase order, corporate billing, etc.)? Give us a call—we’ll work with you.